Introduction

Mothercare Home Nursing Service ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nursingcare.in and use our healthcare services.

Important Healthcare Notice

As a healthcare service provider, we handle sensitive personal and health information with the highest standards of confidentiality and security, in compliance with Indian healthcare regulations and data protection laws.

Information We Collect

Personal Information

We may collect the following personal information when you:

Contact Us: Name, phone number, email address, location
Request Services: Patient information, medical requirements, emergency contacts
Service Delivery: Health condition details, care preferences, family member information
Communication: Messages, feedback, and service-related correspondence

Health Information

With your explicit consent, we may collect health-related information necessary for providing nursing care services, including:

Medical conditions and health status
Medication requirements and schedules
Physical care needs and limitations
Emergency medical information
Healthcare provider details and medical history relevant to care

Website Usage Information

Browser type and version
IP address and location data
Pages visited and time spent
Referral source and exit pages
Device information and screen resolution

How We Use Your Information

Service Provision

Assess your nursing care requirements
Match you with appropriate qualified nursing staff
Coordinate and deliver home nursing services
Maintain continuity of care and service quality
Handle emergency situations and medical needs

Communication

Respond to inquiries and service requests
Provide service updates and care coordination
Send appointment reminders and schedule changes
Share important health and safety information

Business Operations

Improve our services and website functionality
Conduct internal training and quality assurance
Comply with legal and regulatory requirements
Maintain accurate records for continuity of care

Information Sharing and Disclosure

Healthcare Confidentiality

We maintain strict confidentiality of all health information and only share personal data when necessary for care provision or as required by law.

We May Share Information With:

Healthcare Providers: Doctors, hospitals, or specialists involved in your care (with your consent)
Nursing Staff: Our qualified nurses and care coordinators assigned to your case
Emergency Services: Medical emergency responders when required for patient safety
Family Members: Designated family contacts as authorized by you
Legal Authorities: When required by law, court order, or government regulation

We Do NOT Share Information With:

Third-party marketing companies
Social media platforms
Unauthorized commercial entities
Anyone without your explicit consent (except legal requirements)

Data Security

We implement comprehensive security measures to protect your personal and health information:

Technical Safeguards

SSL encryption for data transmission
Secure servers and databases
Regular security updates and patches
Access controls and authentication

Administrative Safeguards

Staff confidentiality agreements
Regular security training
Limited access on need-to-know basis
Incident response procedures

Data Retention

We retain your information for the following periods:

Active Service Records: During service period and up to 7 years after service completion
Health Information: As required by Indian healthcare regulations (typically 7-10 years)
Contact Information: Until you request removal or opt-out
Website Analytics: Anonymized data for 24 months

Your Rights

Under Indian data protection laws, you have the right to:

Access & Control

Access your personal information
Request corrections or updates
Request deletion of data
Withdraw consent

Communication Preferences

Opt-out of marketing communications
Choose communication methods
Update contact preferences
Request information portability

Exercise Your Rights

To exercise any of these rights, please contact us:

Phone: +91 9061545553 | Email: info@nursingcare.in

Cookies and Website Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and performance
Improve user experience and functionality
Ensure website security

Third-Party Services

We use the following third-party services that may collect information:

Google Analytics: Website performance analysis (anonymized data)
Google reCAPTCHA: Form security and spam prevention
Email Services: Communication and service notifications

Legal Compliance

This Privacy Policy complies with:

Digital Personal Data Protection Act 2023 (India)
Information Technology Act 2000 (India)
Indian Medical Council Regulations
Kerala State Healthcare Regulations
GDPR (for any EU visitors)

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:

Contact Details

Mothercare Home Nursing Service
Mezzanine Floor, Makkar Building
Government Hospital Junction
Aluva, Kerala, India - 683101

Communication

Phone: +91 9061545553
Phone: +91 9495021091
Email: info@nursingcare.in
WhatsApp: +91 9061545553

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:

Post the updated policy on this website
Update the "Last Updated" date
Notify you of significant changes via email or website notice
Obtain your consent for material changes affecting health information

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Medical Emergency

For medical emergencies, please call 108 (Emergency Services) or 102 (Ambulance) immediately. Do not rely solely on this website or our services for emergency medical care.