Terms of Service

Agreement to Terms

Welcome to nursingcare.in, the website of Mothercare Home Nursing Service. These Terms of Service ("Terms") govern your use of our website and healthcare services.

If you do not agree with these Terms, please do not use our website or services.

Service Description

About Mothercare Home Nursing Service

Established in 2000, we provide professional home nursing care services throughout Kerala and beyond. Our services include:

Service Area

Our primary service area is Kerala, India, with headquarters in Aluva. We extend services to other regions based on availability and requirements.

User Responsibilities

Information Accuracy

You are responsible for providing accurate, complete, and current information, including:

• Patient medical conditions and health status
• Current medications and allergies
• Emergency contact information
• Healthcare provider details
• Special care requirements or limitations

Safe Environment

You must ensure a safe working environment for our nursing staff:

• Maintain clean and hygienic premises
• Provide necessary equipment and supplies as discussed
• Ensure safety from pets, hazardous materials, or unsafe conditions
• Respect professional boundaries and dignity of staff

Communication

• Maintain open communication about patient needs and changes
• Report any concerns or incidents promptly
• Provide feedback to help improve service quality
• Notify us of schedule changes or service modifications needed

Service Terms and Conditions

Service Availability

• Services are subject to availability of qualified nursing staff
• We reserve the right to decline services if requirements exceed our capabilities
• Service schedules may be adjusted based on staff availability and patient needs
• We strive to provide 24/7 services but cannot guarantee immediate availability

Staff Qualifications

All our nursing staff are:

• Professionally trained and experienced
• Background verified and reference checked
• Committed to maintaining professional standards
• Regularly updated on best practices and protocols

Service Modifications

• We may modify or discontinue services with reasonable notice
• Service terms may be updated based on regulatory changes
• Pricing and service packages may be revised annually
• Changes will be communicated through our website or direct contact

Payment and Billing Terms

Service Fees

• Service fees are determined based on care requirements and duration
• Pricing includes nursing care, coordination, and basic supplies
• Additional costs for specialized equipment or medications are separate
• Rates may vary for holidays, weekends, or emergency services

Payment Terms

• Payment terms are established during service agreement
• We accept cash, bank transfer, and other agreed payment methods
• Late payment may result in service interruption
• All payments should be made to authorized personnel only

Cancellation Policy

• Service cancellations should be provided with reasonable notice
• Emergency cancellations are understandable but may incur costs
• Long-term service modifications can be discussed and adjusted
• Refunds are handled on a case-by-case basis

Limitation of Liability

Scope of Responsibility

We are responsible for:

• Providing qualified and professional nursing staff
• Delivering services according to agreed care plans
• Maintaining professional standards and protocols
• Ensuring staff competency and training

We are NOT responsible for:

• Medical decisions made by doctors or other healthcare providers
• Treatment outcomes or patient medical progress
• Complications arising from underlying medical conditions
• Incidents beyond reasonable control or professional scope
• Property damage unrelated to normal nursing care activities

Insurance and Coverage

We maintain appropriate professional liability insurance. However, this does not extend our liability beyond the scope of professional nursing services provided.

Privacy and Confidentiality

We are committed to maintaining the highest standards of patient privacy and confidentiality:

• All patient information is kept strictly confidential
• Staff are bound by professional confidentiality agreements
• Information is shared only with authorized family members and healthcare providers
• We comply with all applicable privacy laws and healthcare regulations

For detailed information about data handling, please review our Privacy Policy.

Website Usage Terms

Permitted Use

You may use our website to:

• Learn about our nursing services
• Contact us for service inquiries
• Access healthcare information and resources
• Submit consultation requests

Prohibited Activities

You may NOT:

• Use the website for illegal or unauthorized purposes
• Attempt to harm or disable website functionality
• Upload malicious content or spam
• Violate others' privacy or intellectual property rights
• Impersonate healthcare professionals or our organization

Content Accuracy

While we strive to provide accurate information, website content is for informational purposes only and should not be considered medical advice. Always consult qualified healthcare professionals for medical concerns.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Mothercare Home Nursing Service and is protected by applicable intellectual property laws.

• You may view and print content for personal, non-commercial use
• Commercial use requires written permission
• Our name, logo, and branding may not be used without authorization
• User-generated content submitted to us may be used for service improvement

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India, specifically:

• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• Information Technology Act, 2000
• Kerala State Healthcare Regulations
• Indian Medical Council Regulations

Any disputes arising from these Terms or our services will be subject to the jurisdiction of courts in Ernakulam, Kerala, India.

Dispute Resolution

Preferred Resolution Process

1. Direct Communication: Contact us directly to discuss concerns
2. Internal Review: We will investigate and respond within 7-14 business days
3. Mediation: If needed, we prefer mediation through recognized healthcare mediation services
4. Legal Action: As a last resort, through appropriate courts in Kerala

Updates to Terms

We may update these Terms of Service to reflect:

• Changes in our services or business practices
• Updates to applicable laws and regulations
• Improvements in service delivery and quality
• Feedback from clients and regulatory requirements

Updated Terms will be posted on this website with the effective date. Continued use of our services after updates constitutes acceptance of the revised Terms.

Contact Information

For questions about these Terms of Service or our nursing services: